Shipping Policy
Order Processing: All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options depending on your location.
International Shipping: We currently ship to only selected international destinations. Shipping times and fees may vary based on location and customs regulations.
Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
Delays & Exceptions: While we strive for timely delivery, unforeseen circumstances such as weather, customs delays, or carrier issues may affect shipping times. We appreciate your patience and understanding.
Returns & Exchanges Policy
Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items must be in original condition and packaging.
Non-Returnable Items: Certain items such as personalized products, final sale items, or hygiene-related goods (e.g., earrings, undergarments) may not be eligible for return.
Return Process: To initiate a return, please contact our support team at alphabrandcanada@gmail.com. We’ll provide instructions and a return shipping label if applicable.
Refunds: Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
Exchanges: If you received a defective or incorrect item, we’ll gladly exchange it at no additional cost. Please contact us within 7 days of receiving your order.
Customer Support: For any questions or concerns, reach out to our team at alphabrandcanada@gmail.com. We’re here to help!